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General Info - FAQ's

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ACCOMMODATION
We have carefully chosen a selection of hotels ranging from Chinese-run tourist class to international 5* standard for our tours. The star rating we specify against each hotel is the official one allocated by the China National Tourist Administration. All accommodation has private en-suite facilities. It is common international practice for hotel rooms to be vacated at 12 noon and check-in is normally allowed after this time. Ultimately we have no direct control over the daily management of the hotels and in the event that we have to change a hotel, every effort will be made to substitute a hotel of the same standard. We must stress the hotels in Dali, Wolong, Tibet and along the length of the Silk Road are very ‘basic’ and therefore hotel standards will be lower in these locations.

SPECIAL REQUESTS
Should you have any special requests e.g. diet, room location, particular flight seat preference, please advise us in writing when the booking is made. Whilst every effort will be made to meet reasonable requests, they cannot be guaranteed. With reference to seat preference on international flights,we strongly recommend that you check in as early as up to three and a half hours before departure as we can only pass on your request to the Airline concerned. We do not have any control over the allocation of seats on the aircraft.

TRAVEL INSURANCE
Each traveller who books our China tours must have an adequate travel insurance. The insurance premium has to be paid at the time of booking and it is non-refundable. We highly recommend that you take our travel insurance, but if you wish to take another insurance, advise us of the company and policy number.

HEALTH REQUIREMENT
We advise travellers to be immunised against Hepatitis A, Typhoid, Tetanus and Polio. Please consult your doctor for further details.

ALTITUDE SICKNESS
Some of the regions now included in our brochure are above 10,000 feet (3048m) and therefore some visitors may experiences altitude sickness. We take care to ensure time is allowed for acclimatisation within the itinerary, however people are affected in different ways. If clients are affected badly it may be necessary for them to return to lower levels as soon as is possible. We advise that all clients planning to visit these regions should seek advice from their doctor before travelling.

DRINKING WATER
Do not drink tap water in China. Boiled water and Chinese tea are served in hotels. Beer, Chinese wine and other soft drinks can be purchased in hotel bar, shops and supermarkets.

PASSPORT/VISA
All travellers must have full passports valid for at least six months. All British Citizens require visas to China. ELECTRIC VOLTAGE
The electricity supply in China is 220 volts AC 50Hz. Plugs are normally twin-pin flat (5 amp). However, they do vary in different cities. It is advisable to bring along a set of international adapters.

CURRENCY
The basic unit in Chinese currency is Chinese Yuan. £1 sterling equals about 15 Yuan.
Credit card or Travellers Cheques: Up to now, seven credit card are accepted in China: Federal Card, Visa Card, Mastercard, Diner’s Club Card, American Express Card, Million Card and JCB Card. Travellers cheques can be exchanged in hotels, airports and Bank of China.
Cash: Strongly suggest small notes of US Dollars.

ITINERARIES
As a result of unforeseen schedule timetable changes or other reasons,sometimes travel arrangements may need to be adjusted by ourselves or our ground handling agents in China.

OVERNIGHT TRAIN JOURNEYS
Each soft-sleeper compartment sleeps four people with two bunk beds on either side of the carriage.

BOAT ON YANGTZE RIVER
Passengers are accommodated in twin berth cabins. For single supplement please refer to the itinerary.

TIPS
Tips were not included in the group fee. Normal tip for your National guide/escort should be US$2/person/day and US$2/person/day for the local guide and US$1/person/day for the driver.

LAUNDRY SERVICE IN HOTELS
All the hotels that we use for our set tours have good laundry facilities. All cost are our clients’ responsibility

LOCAL TIME
China is eight hours ahead of GMT (seven hours ahead of BST)

AIRPORT TAXES
All airport taxes are included for group departures and tailor made tours which include international flights.

BAGGAGE
Most airlines now have strict restriction on the size and weight of BOTH carry-on and stowed baggage. Please ensure that you are aware of these restrictions as it is your responsibility to ensure that you conform to ANY regulation imposed by the airlines in relations to security or size of your baggage.

RE-CONFIRMATION OF AIR TICKETS
Re-confirmation is required when you break your journey for more than 72 hours at any point of your tour. Failure to do so may result in the airline cancelling reservations.

TOUR COST INCLUDES

  • International flights in economy class include U.K. Departure Tax
  • All domestic transportation and transfers
  • Twin sharing accommodation at hotel with en-suite private facilities
  • Breakfast only in hotel, lunch and dinner in local restaurants, except in Hong Kong
  • For Hong Kong extension: accommodation and transportation between hotel and airport only
  • Full board on cruise boat on Yangtze River
  • All the sightseeing tours as described in the itinerary and entrance fees
  • English-speaking guides

TOUR COST EXCLUDES

  • Chinese Visa Fee for tailor made departure clients or individual travellers.
  • Expenses in hotels such as laundry, tips, telephone and room service, etc.
  • Gratuities for service provided by tour escorts, and local guides.
  • Sightseeing and meals in Hong Kong.

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